Lab technology without compromises

As many of our customers are working at the forefront of research and development or manufacturing, there are often cases where novel technologies or processes are required in a project. Due to the uncertainty or untested nature of some of these elements in an automated setting, we may propose that these aspects are tested in a short feasibility study. We firmly believe that eliminating any risky aspects of a custom project is paramount in ensuring that Labman deliver a robust and solid piece of technology to your lab that meets your needs - we want it to work. Once this phase is complete we can introduce a stage gate so you don’t have to commit to paying for a design study and build if the concept isn’t feasible. In lots of cases this stage is not required, but the option is there.

We’ll provide a Design Study document which clearly outlines scope alongside a detailed design of the system, a final cost for the building of the technology and any other aspects pertaining to the management and delivery of the system. This is the blueprint of your system and our experienced engineering team will work with you to ensure that the final version of this study is right in every aspect for you.

Now that the system has been designed and you’re happy with the design study, we’ll begin ordering materials and instruments, and pass approved design drawings to our machinists in our in-house workshop for rapid and precise manufacturing. These parts are then assembled and footprint and functionality of the robot really come to life. We conduct numerous safety and quality tests throughout the build of a custom project, and we’ll liaise with you at regular intervals to ensure you’re kept completely up-to-speed with every part of the build.

It’s crucial to Labman that the technology we provide meets your exact requirements defined in the design study stage. We use this template to work through an extensive Factory Acceptance Test (FAT) with you on site or via remote video (whichever suits you best). Once you’re happy that all of your specifications have been met, we sign this FAT stage off and safely and securely ship the system to your lab, anywhere in the world. Once on site, our engineering team will arrive as soon as is convenient for you to install the system in your space. In some cases this may require some assembly, but once up and running we’ll then conduct the Site Acceptance Test (SAT), which is a repeat of the FAT to once again ensure that the system is performing to your agreed requirements now that it’s in your lab.

Every system comes with a full one-year warranty as standard, covering parts, labour, preventative maintainence, and call-outs. Many of our systems have been running for more than 20 years in the field now, with some systems running almost daily for this entire time. Our customers expect that the technology they buy from Labman will work consistently, but they also know that parts wear, computers crash and unforseen errors can occur. Labman are well prepared for any of these eventualities, and each of our support packages ensures that your Labman technology is running smoothly when you need it, with minimal downtime.