Quality & complianceOur quality management system ensures excellence is built in to every project - right from the get-go. From identifying and understanding our customers needs, to reviewing and improving management systems, there is protocol in place to ensure our service is always the best it can be.
Policies & CertificationsOur commitment to excellence is embedded in every project, starting from understanding our customers' needs to continuous review and improvement of our management systems. Rigorous protocols are in place to ensure that our services consistently meet the highest standards.
ISO 9001:2015 certified
UKAS accredited LRQA ensures Labman’s compliance to ISO 9001. The quality management system constantly monitors and measures the customers’ contractual requirements, the customers’ underlying requirements, applicable regulatory requirements and the performance of Labman employees (leadership, planning, evaluation) by a process of ongoing reviews, audits and continual improvement.
ISO 13485:2016 certified
To broaden our offering to the healthcare sector, ISO 13485:2016 defines the strict regulatory requirements which ensure product safety and efficacy. We have designed our quality management system to be compliant with this standard, which ensures high-quality design, manufacture, installation and servicing of electromechanical devices (and software) for medical applications.
How do we accomplish this?
Close consultation to ensure we meet, and exceed requirements
Our number one priority is creating innovative, intelligent systems which deliver exactly what the customer requires. Our protocols ensure that we identify and understand our customers’ needs and expectations, to ensure we can achieve the intended results, every time. Ongoing support, training and maintenance procedures enable us to maintain great working relationships with all our customers, whether they are old or new.
We encourage customer feedback to help us keep improving our performance and level of service, continuously.